Nestlé USA Privacy Policy

In 2018, Starbucks Corporation and Nestlé S.A. joined forces to grow the global reach of Starbucks packaged products outside of Starbucks retail cafes leveraging Nestle’s sales and distribution infrastructure and Starbucks brand and coffee expertise. Nestlé is an authorized distributor of Starbucks^® packaged coffee and other products for at home use and operates this website as a licensee of Starbucks.  Accordingly, Nestlé’s privacy policy and terms of use govern use of the Site.

This Privacy Policy describes how Nestlé USA and its affiliates and subsidiaries (referred to as “Nestlé”, the “Company”, “we,” "us," or “our” as applicable) collect, use, and disclose information about you. This Privacy Policy applies to information that we collect when you use or access this website (the “Site”), and services (collectively the “Services”) that display or link to this Privacy Policy, or when you otherwise interact with us.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We collect various types of data about you, as described below.

Customer service and feedback. We may collect information from you when you request customer support or information from us, provide feedback or reviews about your experience with us or Starbucks products, or otherwise communicate with or contact us. 

Consumer-Generated Content. We may collect content that you create and then share with us on third-party social networks or one of our Sites. Examples include photos, videos, personal stories, product reviews, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, Site community features, consumer engagement, and third-party social networking.

Location information. We may collect or infer information about your location based on your IP address or other information you provide to us directly. 

Site usage and device information. We may collect information about your use of our Services, including technical information about your device, browser or mobile carrier; usage information such as when you access the Services, for how long, and the websites you accessed before or after your use of the Services; and device identifiers and IP address. We may also capture information concerning your interaction with the Services.

There are several ways we may obtain information about you. Nestlé collects information from you (a) that you choose to share with us when using our Services and when you otherwise interact with us, such as through our customer service channels, (b) that we collect automatically when you use our Services, and (c) that we receive from third parties.

We collect information from you directly. We collect information when you use our Services or otherwise interact with us. This may include information when you provide a review or enter a promotion or sweepstakes. 

We collect information automatically. We and our third party service providers collect data about you using automated technology like cookies and pixels via our Services. We use these technologies to improve our Services and your experience, see which areas and features of our Services are popular, and count visits. They also help us understand information like access times, pages viewed, links clicked, and the page you visited before navigating to our Services. For more information about our use of cookies and other tracking technologies, see the “Targeted Advertising and Analytics” section and the “Cookies” sub-section of the “Your Privacy Rights and Choices” section below. 

We get information about you from other sources. We may collect information about you from our business partners or affiliates. We may also acquire information from other sources to help us maintain the accuracy of the information we collect, personalize your experience with the Services, measure ad quality and responses, and for internal business analysis or other business purposes. 

We may use the information that we collect from and about you for a variety of business purposes, as follows:

• We use information to communicate with you. We may use information to answer your questions and comments, including providing you with information about this Policy or our Terms and Conditions . We may also use information to provide you with customer service.

• We use information to improve our products and Services. We may use information to make our Services better.

• We use information to personalize the Services. We may use information to personalize your experience with us, including saving preferences or settings. This may include customizing the content you see. In order to personalize the Services, we may analyze your preferences, information, and habits. 

• We use information for marketing purposes. We provide you with information about new products and special offers or promotions which may include advertisements for our products and services that are tailored to you. If you wish to opt out of marketing communications, please see the “Your Privacy Rights and Choices” section below.

• We use information to protect our company and others. We use information to identify fraud, and secure our Services and systems in an effort to protect you and our other customers.

• We use information for other lawful purposes or as we may disclose to you.

We engage others to provide analytics, serve advertisements, and perform related services across the web. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites and to analyze and track data, determine the popularity of certain content and better understand your activity. To learn more about these activities and your choices, see below. 

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.
 

We may disclose information we collect from and about you as follows:

We disclose information with service providers and other third parties we work with. We may disclose information with external companies who perform business, technical, professional, or marketing related services for us. This also includes companies that help us with fraud detection and Service operations. We may disclose information with data analytics vendors or market research companies. In some circumstances these entities may use your information for their own purposes. This might include internal analytics. 

We disclose information if we think we have to in order to comply with the law or to protect ourselves. For example, we may disclose all categories information to respond to a court order or subpoena. We will disclose information if a government agency or regulatory body requests it. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

We disclose aggregate or anonymous information. We may disclose aggregate, anonymous, or de-identified information that cannot reasonably be used to identify you.

We disclose information as permitted by law and for other reasons we may describe to you.
 

The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of these sites, nor does our privacy policy apply to other sites. We have no control over the information that is collected, stored, or used by third party sites, so please read each site’s privacy policy carefully. 

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, across other computers or devices that you may use, and from third party sources.

Access, correction, deletion. Depending on where you reside, you may have the right to (1) request to know more about and access the personal information we collect, use, and disclose about you, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, correction, or deletion of your personal information, please visit nestleusa.com/consumerprivacy or call our toll-free number at 800-225-2270. We may verify your request by asking you to provide information related to your recent interactions with us, such as your name, email address, or phone number. If we deny your request, you may appeal our decision by contacting us here, nestleconsumerprivacy@us.nestle.com. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

Opting out of targeted advertising, sharing, and sales. As described in the “Targeted Advertising and Analytics” section above, we process personal information to understand and improve your experience with our Services and to serve you advertisements on non-Nestle properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under certain laws. Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. You can do so by going to athome.starbucks.com, scrolling down to the footer, clicking the “Your Privacy Choices” button, and following the prompts.  Alternatively, you can opt-out by visiting the Site with a legally-recognized opt-out preference signal enabled, such as the Global Privacy Control. Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access our Services.

Nondiscrimination. We will not discriminate against you if you exercise your privacy rights.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of this Site. 
 

If you are a resident of California, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal information. If you reside in California, this section applies to you.

In the preceding 12 months, we have collected the following categories of personal information: identifiers, demographic information, commercial information, internet or other electronic network activity information, audio and visual data, and inferences. For details about the precise data points we collect and the sources of such collection, please see the “Information We Collect” section above. 

We collect, use and disclose personal information for the business and commercial purposes described in the “Use of Information” section above. 

In the preceding 12 months, we have made the disclosures to the following categories of recipients:

We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this privacy policy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. We do “share” and “sell” the following categories of personal information for the commercial purpose of advertising Starbucks^® packaged coffee products and our Services to you: identifiers, commercial information, and internet or other electronic network activity information. In the preceding 12 months, we have shared and sold the following categories of personal information to the following categories of third parties:

We do not knowingly sell or share personal information about consumers under the age of 16.

You have the right to opt out of sharing and sales at any time by going to athome.starbucks.com, scrolling down to the footer, clicking the “Your Privacy Choices” button, and following the prompts. Alternatively, you can opt-out by visiting our Services with a legally-recognized opt-out preference signal enabled, such as the Global Privacy Control. Please see the  “Your Privacy Rights and Choices” section above for more information about your privacy rights and how to exercise them. 

If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with the request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, submit the requests here.

We do not intend for our websites or online services to be used by anyone under the age of 13. We do not knowingly collect, sell, or share information of consumers between the ages of 13 – 16. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries “Parental Information Request.” Parents, you can learn more about how to protect children’s privacy here .

We use standard security measures. While we make every effort to help ensure the integrity and security of our network and systems, the Internet is not 100% secure. We cannot promise that your use of this Site will be completely safe. We encourage you to use caution, and not to share or reuse passwords.

Transfer of Information to the U.S. and Other Countries. Nestlé USA is based in the United States. You understand that by interacting with us your information will be sent to the US. The laws of the US may not provide the same protections as the laws in your country.

You can reach us about this policy or our privacy practices at:

Nestlé USA

1812 N. Moore Street

Arlington, VA 22209

1 (800) 225-2270

nestleconsumerprivacy@us.nestle.com

From time to time we may change this Policy. We will notify you of any material changes as required by law. We will also post an updated copy on the Site. Check here for updates.